PRIVACY POLICY

Privacy Policy

Last updated: 1st August 2026

At Forestalgia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Information We Collect When you shop with us or contact us, we may collect:

• Your name, email address, phone number and postal address.
• Billing and shipping information.
• Payment details (processed securely by our payment providers – we do not store your card details).
• Order history and purchase information.
• Information you provide when contacting us.
• Device and browsing information, including cookies, IP address and how you use our website.

How We Use Your Information We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Manage your account and purchases.
• Improve our website and shopping experience.
• Send marketing emails if you have chosen to receive them.
• Prevent fraud and maintain website security.
• Meet our legal and regulatory obligations.

Shopify 
Our website is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products. When you place an order or browse our website, your information may also be processed by Shopify in accordance with its own Privacy Policy.

Sharing Your Information 
We only share your information where necessary to operate our business, including with:

• Shopify
• Payment providers
• Delivery and fulfilment partners
• Website and analytics providers
• Professional advisers where required
• Government or regulatory authorities when legally required

We never sell your personal information.

Marketing
If you've signed up to receive updates from Forestalgia, we may send you emails about new collections, launches and news. You can unsubscribe at any time using the link at the bottom of every email. Cookies Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and help us understand how visitors use our site. You can manage cookie preferences through your browser settings. Data Security We take reasonable measures to protect your personal information. While no online system can ever be completely secure, we work with trusted providers to safeguard your data.

Your Rights
Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing.
• Withdraw consent where applicable.
• Request a copy of your personal data.

To exercise any of these rights, please contact us using the details below.

Third-Party 
Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies before providing any personal information.

Children's Privacy
Forestalgia is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised "Last updated" date.

Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact the below;

Forestalgia Email: contact@forestalgia.co.uk Forestalgia is the data controller responsible for the personal information collected through this website.